Purchasing Analyst

The primary function of this role is to procure home appliances and systems to ensure that service work orders are resolved in a timely and appropriate manner.     

• Procure home appliances and systems according to company and department policies, procedures and processes. 
• Research and source appliances, tools and parts to find the most economical option for the customer. 
• Input purchase orders and order confirmations in the CRM.  
• Review order status with suppliers daily and expedite potentially late items. 
• Maintain up-to-date knowledge of home warranty contract terms and conditions.  
• Achieve and maintain productivity, attendance and schedule adherence standards.  
• Comply with all company policies and procedures, and complete all required training.  
• Perform other duties as assigned.  

• High school diploma or GED.  

• Must a minimum of 2 + years of solid HVAC experience.
• Knowledge and understanding of home repair processes and terminology. 
• Excellent written and verbal communication skills. 
• Ability to communicate in a courteous and professional manner.  
• Ability to maintain professionalism and composure under pressure.   
• Strong attention to detail and problem-solving skills.  
• Self-starter with ability to work effectively with minimal supervision.  
• Computer literate with ability to utilize online ordering websites. 
• Ability to effectively engage with customers and address their needs in a professional manner.
• Proven ability to collaborate cross functionally with diverse teams to achieve business objectives and drive organization success.
• Proficiency with MS Office (Word, Excel, Outlook). 

This position operates in a clerical office setting. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.